Shipping Policy 

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

Due to high demand, processing times may occasionally be extended.

Shipping Time & Delivery Estimates

Because we work with global suppliers, delivery times vary:

• United States: 5–12 business days
• Canada: 7–15 business days
• International: 10–20 business days

Please note: These are estimated delivery times and may vary depending on location and customs processing.

Shipping Costs

Shipping rates are calculated at checkout.
We may offer free shipping promotions on selected products or order values.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number.
Tracking updates may take 2–5 days to appear due to carrier processing.

Multiple Shipments

As we ship from multiple warehouses, your items may arrive in separate packages at different times.

Delays & External Factors

Shipping delays may occur due to:

• Customs clearance procedures
• Carrier delays
• Weather or global logistics disruptions

These factors are outside our control.

Medical Product Disclaimer (Important)

As Medvexis distributes medical-related products via third-party suppliers:

• Shipping times may vary due to product handling requirements
• Some items may require additional inspection or documentation before shipment

We ensure all products are shipped according to supplier and regulatory standards.

Lost, Stolen, or Damaged Packages

If your package is:

• Lost in transit
• Marked delivered but not received
• Damaged upon arrival

Please contact us within 5 days of delivery at:
📧 bjustilien5@gmail.com

We will assist you in resolving the issue with the shipping carrier.

Incorrect Address

Customers are responsible for entering the correct shipping address.
We are not responsible for orders shipped to incorrectly provided addresses.

Customs, Duties & Taxes

For international orders, customers are responsible for:

• Customs fees
• Import duties
• Local taxes

These charges are not included in the product or shipping price.

Contact Us

If you have any questions about your shipment, please contact:
📧 bjustilien5@gmail.com